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Once you've completed it we will answer all your questions. We hope we can be your solution.
The File Size Limit is 20 Megabytes.
You can attach multiple files to a ticket, but each file cannot exceed 20 Megs.
*Tip: If you are trying to attach a large file It's best that you zip it up so it's less than 20 megs.
1) Click the "BILLING" tab.
2) Select the invoice(s) you want to pay.
3) Click the "PAY INVOICE" button.
4) You will be taken to our Secure Payment Processor (PayPal) to make your PayPal or Credit Card payment.
5) Once you successfully make your payment, your invoice will automatically be marked paid & archived.
* We can merge multiple invoices into 1 invoice to make it convenient for you.
You must be logged in to the Client Center to view your Ticket(s).
If you are a Registered Client, To view your Ticket(s) Login (if you haven't done so already), then Click the "Support" link on the menu, then click "My Tickets".
If you are a Guest and submitted Tickets, You have to Register to see your Tickets. Use the same email you used when you submitted the ticket(s). It's free to register.
Always respond to tickets via the Client Center. It keeps everything organized and makes it easier for both you & us to follow the dialogue.
We accept payments via our Secure Payment Gateway "PayPal": Credit Cards (Visa, Mastercard, American Express, Discover, Diner's Club, JCB).
We also accept Instant payment to our NetSpend Debit Card via Western Union "Prepaid Services Form".
* In some cases we accept Certified Checks.
1) Click the "Support" tab.
2) Click the "submit a request" tab.
3) Fillout the fields. (you can attach files).
4) Click the "SUBMIT TICKET" button.